Confirm where services are delivered
Explain where you practise and where clients are physically located during sessions. Check applicable professional requirements with the relevant bodies and ask the insurance provider about territory and jurisdiction. Do not treat an existing client’s move as only a billing-address update.
Are sessions with this client location accepted under the proposed terms?
Describe the full practice
Include therapeutic approaches, client groups, employed or independent practitioners and any supervision work. Ask whether services outside the core counselling description need separate acceptance. Keep the written response with the current practice summary so future renewals use the same facts.
Are supervision, groups and every treatment approach included?
Make the next conversation useful
Bring the current documents and explain any changes. These details are a useful starting point:
- Qualifications and professional requirements
- Therapies and client territories
- Virtual consultation and records platforms
Ask the provider to connect its answer to the actual policy or eligibility terms, including exclusions, dates and reporting conditions. Keep the confirmed answer with the offer.
Sources & further reading
General insurance principles and the jurisdiction-specific references below support further reading. Examples are illustrative; individual policy terms require provider confirmation. Content updated October 11, 2026.